HP Technical Support

Things I learned (or relearned) from my 2 hour call with HP tech support this afternoon:

• Always get their number, even if they're supposed to call you back in 30 minutes.
• hp.com/#product may take you directly to your computer's support site.
• Tech support doesn't know the difference between hardware and software.
• I'm really glad I got an AppleCare warranty.
• Apple may be the #1 in customer satisfaction because it has no competition in the competency department.